We've put together some of our most frequently asked questions to hopefully answer your questions.
If you still have a question, please get in touch with us.
Are you bath bombs safe for pregnancy?
We're not medically trained, so we can't say with 100% confidence that our bath bombs are safe for pregnant women. Some online resources recommend steering clear of certain essential oils during different trimesters and avoiding hot baths during the early stages of pregnancy. However, we'd recommend getting in touch with your GP to confirm and use our ingredients list to help you.
When will I receive my order?
Our shipping days are Monday-Friday, we use Royal Mail 2nd Class postage service and your items are not tracked. We aim to dispatch orders within 7 working days of the order being placed. If your item has not arrived within 14 days please contact us in the first instance via email at email@example.com We ship in order of date placed to make sure orders are processed fairly and as quickly as possible for our customers. For any more questions regarding our shipping, please check out our shipping policy page.
Should you need your item urgently please reach out to us via email and if we can accommodate your delivery requirements we will ship accordingly.
We also reserve the right to use another shipping supplier should there be any issues with our regular service provider or it is more suitable for the business needs, should this occur we will always inform you via email.
BE SCAM AWARE - We pay our shipping fees up front with Royal Mail, you will never be contacted to pay shipping fees by Royal Mail or any other service provider, if you do receive a text or email do not click the link and never pass your bank details to anyone. If you are unsure then feel free to contact us and check the status of your parcel and if you think you have been a victim of a scam contact the Police Action Fraud line on 0300 123 2040.
Do you deliver to Northern Ireland and the Highlands?
Yes we do, although we ship via Yodel, which takes up to 5 days.
Are your bath bombs safe for children?
While we're not legally allowed to advertise our products to children (any cosmetic product that does advertise to children must undergo specific safety assessments for child safety), we have had many children over the numerous years we've been operating that have used our bath bombs and bubble scoops with no harm, only happy smiles! Our Lavender Burst and Just Lavender and Oats Bath bombs are safety assessed for children : )
When do you restock the website?
We restock our website every Friday at 10am. So, if there's something you're after that's out of stock, we'd recommend signing up to our newsletter to receive the weekly restock notification email. Or, if you don't want to receive weekly emails then you can go to the product page/s you're after and sign up for restock alert notifications either via sms or email.
Do you have a physical shop?
No, we're an online business online operating from this website only. We do have lots of stockists though, including some physical shops - browse our stockists highlight on Instagram to see if there's one near you!
Are your products cruelty-free?
Yes, our products are cruelty-free. We do not test on animals and neither do our suppliers. We have written confirmation from our suppliers that they do not test on animals.
Are your bath bombs vegan?
The majority of our bath bombs and bubble scoops are indeed vegan friendly, as well as the organic, vegan and natural range of hair and body products also available on our website. However, our Beekeeper Bath Bomb and Bubble Scoop and Honey Dew Bath Bomb are not vegan due to the use of a honey fragrance oil.
Where and how are your bath bombs made?
We make our bath bombs and bubble scoops by hand in our workshop in Aylesbury, Buckinghamshire. We follow strict Good Manufacturing Practices to ensure your products are made safely and hygienically. We ship your orders from the same factory.
Do you offer CBD Bath Bombs?
We do have a range of CBD Bath Bombs inspired by our very own essential oil blends! These are available on our partner's website, click here to explore the range. Each bath bomb contains 50mg of CBD oil, which can help to improve mood, sooth symptoms of sensitive skin as well as improve chronic aches and pains.
Are your bath bombs safe for people with allergies such as nuts?
We make our products by hand in our workshop in Aylesbury, we do not allow nuts in the factory so chances of cross contamination are minimal. Some people find they have a natural allergy to some elements in essential oils, all allergens can be found in our ingredients lists on our product pages. If you have any questions though please don't hesitate to get in touch.
Do you use plastics in your production and packaging?
We try to limit our use of plastics as much as possible, unfortunately some of our supplies will come in plastic bags and we do our best to dispose of these as ethically as possible. Our product packaging is made from cellulose which is compostable. We use potato starch peanuts, recycled paper, boxes and paper gum tape in our shipping process so everything can be recycled.